Community Information Services transitioning to 211 Alberta

St Albert, AB The 211 Alberta information and referral service is being expanded and St. Albert residents will have full access to its services. Currently, such services are provided in St. Albert by the St Albert Community Information & Volunteer Centre (CIVC) but will be transitioned to 211 in January of 2020. St. Albert residents will be able to access social service information by calling 1.780.482.INFO (4636).


This transition is part of a long-term project designed to provide such services and resources to all Albertans, 24 hours a day, seven days a week through various access points, including online, telephone and text in 170 different languages.


211 Alberta is a free, confidential service that provides information and referral to a wide range of community, social, health, and government services. Certified community resource specialists respond to inquiries and are trained to help navigate the network of social services for:

  • basic needs such as food, clothing, shelter and financial support;

  • employment resources;

  • parenting support;

  • counselling and support groups;

  • health care;

  • legal services;

  • and much more.

Locally operated out of the Canadian Mental Health Association (CMHA) in Edmonton, 211 is a long-standing service initiated by United Way that has been available in pockets throughout the province for a number of years. With funding by the Alberta Government, 211 services will be expanding across the province by end of 2020.

Full access to 211 will be available late next year, when St. Albert residents will be able to dial 2-1-1 to reach certified community resource specialists. As of the end of 2020, all residents will be able to access 211 through numerous methods, including:

  • dial 211* for telephone service, available 24 hours a day, 7 days a week, in over 170 languages.

  • chat online with the support team or search for services online at ab.211.ca.

  • browse the free resource list for printable information sheets on a variety of topics https://edmonton.cmha.ca/211-resource-lists/

*St. Albert residents dial 1-780-482-INFO (4636) until Fall 2020


For more information on 211 Alberta:

www.ab.211.ca

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